I found several Production Services Support Engineer roles in Pittsburgh and Lake Mary, requiring at least 6 years of IT experience, particularly in finance or banking. These positions are looking for candidates with .Net development skills and PL/SQL knowledge. However, most roles are in-office with limited remote options. Would you like to see the list of positions?

Sure. Here's the analysis:

Job Analysis:

The .Net Production Services Support Engineer role is fundamentally about ensuring the smooth operation and support of applications and batch processes in a fast-paced financial environment. This position involves daily production support activities, problem resolution, and collaboration with application development teams and various stakeholders. A core responsibility will be troubleshooting incidents and potentially participating in root cause analysis to prevent future occurrences. Success in this role hinges on the candidate's ability to not only respond swiftly to technical issues but also to maintain clear communication with clients and stakeholders, effectively manage a log of issues, and contribute to the creation of a robust knowledge base. The ideal candidate will face challenges in balancing multiple tasks, understanding financial applications quickly, and mastering new software tools while working independently and as part of a larger team. Qualifications such as experience with Windows environments, knowledge of PL/SQL, and familiarity with ITIL processes are particularly relevant, as they enable the candidate to provide the level of support expected in a global financial services context.

Company Analysis:

BNY, as a leading global financial services company, holds a prominent position in the financial market, environmentally supportive of diversity and innovation. The company's recognition in various awards illustrates its commitment to a sustainable and equitable workplace, values that are likely to resonate throughout its culture. The work culture appears fast-paced and results-driven, suited for individuals who thrive in collaborative and innovative settings, with an emphasis on both personal and professional development. The Production Services Support Engineer role contributes to a larger strategy of maintaining operational excellence within the Global Fund Accounting Technology team. This position might report to a senior technical manager and interact frequently with cross-functional teams, indicating a need for strong interpersonal skills. The role's effectiveness in supporting application functionality aligns directly with BNY's mission of making money work for the world, suggesting that this is a strategic hire aimed at enhancing operational efficiency and client satisfaction while contributing to the company's growth.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex incident in a production environment. What was your approach, and what was the outcome?
• Can you describe a situation where you had to work with a cross-functional team to resolve an issue? How did you ensure effective communication?
• Describe a challenge you faced while managing multiple support requests. How did you prioritize your tasks?
• What experience do you have in conducting root cause analysis? Can you give an example?
• How would you approach resolving a client issue with an application used in a financial context?
• What steps would you take to document a recurring issue in a knowledge base? Why is this practice important?
• Can you walk us through your experience with PL/SQL and how you have used it in production support?
• What monitoring tools have you worked with, and how did they help you in your previous roles?
• Imagine you are faced with an unexpected system outage impacting client operations. How would you handle the situation?
• Why are you interested in working at BNY specifically, and how do its values align with your personal and professional goals?
• How do you keep yourself updated with the latest trends and technologies in the financial services sector?
• What questions do you have about the tools and systems you'll be working with as a Production Services Support Engineer here?
• How do you perceive the balance between working independently and collaborating in a team setting in this role?