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Summary
About the Role
About You
- Minimum of two years experience in customer service or patient relations.
- Excellent interpersonal and verbal communication skills.
- Excellent problem solving skills.
- Ability to read and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Customer Service Oriented.
- Excellent organizational, time management, analytical, and problem solving skills.
- Bachelor's degree.
- Healthcare Finance and/or Healthcare Insurance Knowledge.
- Experience in a healthcare setting, especially patient scheduling and/or registration.
- Coding Certification.
- Certified Healthcare Associate Designation (NAHAM).
- Two - four years of progressive experience in a revenue cycle setting.
- Financial aptitude, business orientation or experience/knowledge of hospital based patient management/patient accounting systems.
- Knowledge of medical terminology.
- Epic experience.
Benefits
- Competitive benefits including tuition reimbursement and loan forgiveness.
- 401(k) matching and lifecycle benefits.
- Tools and resources to improve physical, emotional, and financial well-being.
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care. It encompasses the research, teaching, and patient care activities of the academic medical center. Sharing a commitment to superior quality, academic excellence and patient safety, the organizations within Northwestern Medicine comprise a combined workforce of more than 33,000 among clinical and administrative staff, medical and science faculty and medical students. Northwestern Medicine is comprised of more than 200 locations throughout the region, with five Northwestern Medicine hospitals ranked among “America's Best” by U.S. News & World Report, 2025 – 2026, our legacy of better medicine continues. What makes us better, makes you better.®