About the Role

As an Account Administrative Representative, you will work as part of the California Service Center team, handling tasks such as identifying and reconciling billing payments, maintaining member data, supporting eligibility inquiries, ensuring timely billing, and resolving related problems. You will also assist with audits, prepare reports, and provide office services support, while facilitating communication across various departments.

About You

Required:

Proficiency in math, data entry, typing, spelling, and grammar.
Demonstrated ability to work in a team-based environment.
Successful customer service track record.
Ability to diagnose, analyze, and solve a variety of quantitative and qualitative problems.
Ability to communicate clearly and professionally.
Computer experience preferably in a PC Windows-based environment.
Willingness to learn new tasks and adapt to new business requirements.
Excellent conflict resolution and decision-making capabilities.
Ability to work productively at multiple tasks.
Ability to adapt to change and be flexible in shifting priorities.

Preferred:

Minimum of two (2) years experience in accounting, finance, or related field.
Experience with operations of peripheral equipment, such as printers or magnetic tape equipment.
Knowledge of operating systems commands such as MVS/ESA and JES2 mainframe application.
Experience with mainframe application and computer transaction processing.

At the heart of health care, you’ll find Kaiser Permanente. As the nation’s leading not-for-profit, integrated health plan, we make a difference in the lives of members, patients, and communities across the country. With 39 hospitals and more than 734 locations in eight states and the District of Columbia, we proudly serve more than 12.7 million members from coast to coast. Whether you choose to join a hospital in the Northwest, a clinic in Southern California, or a medical office in the Mid-Atlantic, we have many opportunities for you to shape the future of care. Our teams are empowered to advance impactful and extraordinary care for all by pioneering health outcomes, encouraging diverse viewpoints, and creating new opportunities for learning and advancement. This covers more than our members and our employees; it also reaches far into our communities. Together, we’re proudly working as one for a healthier today and tomorrow. *Disclaimer: Please do not include any medical, personal, or confidential information in your comments. Comments are encouraged; however, Kaiser Permanente reserves the right to moderate comments on this page as necessary to prevent medical, personal, and confidential information from being posted on this site. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off-topic commentary. Comments containing advertisements about goods or services or announcements about news or events that are not related to Kaiser Permanente will be removed. Please note that your communications with Kaiser Permanente through this page are informal and are not part of Kaiser Permanente’s formal grievance process for members. To get information about the member grievance process or to submit a grievance, go to http://k-p.li/2aToRTn

Account Administrative Representative

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Summary

About the Role

About You