Account Manager / Account Executive at Series A Startup
$80k/y-$125k/y
Clera21 hours ago
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OnsiteFull-timeEntry
Summary
Clera is seeking an Account Manager / Account Executive to join their team in San Francisco. The role involves owning post-sale customer service and enhancing the company's AI systems through customer interactions.
About the Role
As an Account Manager / Account Executive, you will handle high-volume customer inquiries related to certificates of insurance, policy changes, billing questions, renewal timelines, and claims. You will ensure accurate and timely resolutions, document interactions to improve AI automation, and identify recurring issues for upstream resolution.
About You
Required:
- Experience in customer service, insurance operations, or a similar high-volume support role.
- Ability to explain insurance concepts in plain language.
Preferred:
- Detail-oriented with the ability to manage multiple systems during calls.
- Interest in AI tools and a desire to contribute to the future of the industry.
Benefits
- Competitive salary range of $80K–$125K.
- Opportunity to work in a fast-growing startup environment.
Clera
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Los Angeles, CA