Account Manager - Mid-Market
$100k/y-$130k/y
2 days ago
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HybridFull-timeMid
Summary
Freshworks is seeking an experienced Mid Market Account Manager to join their team in Boston, MA. The role involves building deep customer relationships and driving incremental business in existing Freshworks customers.
About the Role
As a Mid Market Account Manager, you will become the resident expert on the Freshworks platform, driving expansion through upsell and cross-sell to meet or exceed revenue targets. You will demonstrate value to key stakeholders, build plans to maximize revenue and customer satisfaction, and close large, complex deals. The role requires managing complex sales cycles, exceeding activity and revenue goals, and developing long-term strategic relationships with key accounts.
About You
Required:
- 3+ years of experience in SaaS or mid-market sales with a track record of exceeding targets.
- Strong communication skills with the ability to listen deeply and drive value.
Preferred:
- Solid understanding of SaaS platforms, especially employee experience (EX) solutions.
- Experience in a fast-paced, evolving environment with a consultative and adaptable approach.
Benefits
- A culture of belonging that embraces diverse perspectives.
- Flexibility with a hybrid schedule and a supportive, people-first workplace.
- Opportunities for development, mentorship, and career mobility.
Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Boston, MA