Account Manager
Port.io2 days ago
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OnsiteFull-timeSenior
Summary
Port.io is seeking an Account Manager to join their team in Austin, TX. The role involves owning and growing a book of Enterprise and Mid-Market customers, focusing on renewals, expansion ARR, and net revenue retention.
About the Role
As an Account Manager, you will be responsible for managing a quota-carrying book of business, leading the renewal and expansion process, identifying upsell and cross-sell opportunities, and building strong relationships with economic buyers and executive stakeholders. You will partner with Sales and Customer Success to drive customer adoption and mitigate renewal risks, while translating product usage into business value.
About You
Required:
- 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
- Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR.
- Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
- Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
- Strong executive presence with the ability to influence economic buyers and senior stakeholders.
Preferred:
- Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.
- Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.
Port.io
We combined hundreds of years of DevOps knowledge with thousands of hours of research to transform the developer experience as the world sees it today. Starting by building the Developer Portal that brings everyone together, and going forward as the developer experience forefront. Join our Community on Slack to discuss DevEx with your peers and influence our roadmap: https://www.getport.io/community
Austin, TX