Account Manager II
$25/h-$29/h
Paylocity2 days ago
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OnsiteFull-timeEntry
Summary
Paylocity is seeking an Account Manager II to join their team in Rochester, NY. The role focuses on resolving client payroll and HR system challenges while fostering exceptional customer relationships.
About the Role
As an Account Manager II, you will be responsible for maintaining client relationships, troubleshooting issues, and ensuring timely solution delivery. You will engage in inbound and outbound communications, collaborate with internal teams, and leverage resources to provide optimal client support.
About You
Required:
- Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles.
- Experience in customer service or previous client interfacing role.
- Strong computer skills, including Microsoft Office with proficiency in Excel.
- Strong written communication skills for business correspondence.
- Strong team player with attention to detail.
- Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making.
Preferred:
- Experience in team leadership or support roles including coaching, training, peer mentorship, or acting as a subject matter expert (SME).
- Experience in payroll and/or call center environment.
- CPP, FPC, APA, and/or SHRM-CP certified.
- Self-starter with the ability to handle multiple projects at once.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) match.
- Career development opportunities.
Paylocity
Paylocity (NASDAQ: PCTY) is an award-winning provider of cloud-based HR and payroll software solutions. Founded in 1997 and publicly traded since 2014, Paylocity offers an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build culture and connection with their employees. Known for its unique culture and consistently recognized as one of the best places to work, Paylocity accompanies its clients on the journey to create great workplaces and help all employees achieve their best. For more information, visit www.paylocity.com.
Pittsford, NY