Admissions Representative / Call Center
$40k/y-$50k/y
a day ago
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OnsiteFull-timeEntry
Summary
HealingUS™ Centers is seeking an Admissions Representative / Call Center to join their team in Freehold, NJ. The role involves connecting individuals seeking help with the resources and support they need through effective communication and guidance during the admissions process.
About the Role
As an Admissions Representative, you will handle incoming calls from potential clients and their families, provide information about treatment options, conduct preliminary assessments, schedule appointments, and maintain accurate records in the CRM system. You will also ensure compliance with HIPAA regulations and collaborate with other departments to support clients effectively.
About You
Required:
- High school diploma or equivalent; Bachelor's degree in a related field preferred.
- 1-2 years of experience in a call center or admissions role, preferably in healthcare.
- Strong interpersonal and communication skills, with the ability to empathize with callers.
- Ability to handle high call volumes while maintaining composure and professionalism.
- Proficiency with customer relationship management (CRM) systems and computer applications.
- Strong organizational skills and attention to detail.
- Commitment to confidentiality and understanding of HIPAA regulations.
Preferred:
- Experience in behavioral healthcare or related fields.
- Multilingual abilities are a plus.
- Proven problem-solving skills and the ability to work independently.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The satisfaction of making a difference in the lives of individuals seeking treatment for mental health and addiction issues.
HealingUS™ Centers
At HealingUS Centers, we believe the key to successful recovery is a combination of individualized treatment, integrative medicine, and long term relapse prevention. Our program offers a unique, holistic, multidisciplinary, and integrative approach to addiction and mental health treatment. With facilities in New Jersey and Florida, the HealingUS Model of Care is rapidly expanding and embracing families in need along the east coast. Florida Location - Calusa Recovery (calusarecovery.com) New Jersey Location - Relevance Recovery (relevancerecovery.com) Avisa Recovery (Coming Soon) CFC Loud N Clear Foundation (healingus.org)
Freehold, NJ