Advanced Patient Services Representative, Full Time Union
MercyHighlight
Summary
About the Role
About You
- High school diploma or equivalent.
- Proficient in both Patient Services Representative and Advance Patient Services Representative competencies.
- Knowledge of medical terminology, insurance practices, and billing procedures.
- Strong verbal and written communication skills.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills with an empathetic and patient-focused approach.
- Ability to maintain confidentiality and follow privacy policies.
Benefits
- Medical, dental, and vision coverage.
- Paid time off.
- Tuition support.
- Matched retirement plans for team members working 32+ hours per pay period.
Mercy, one of the 15 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized care and one of the nation’s largest and highest performing Accountable Care Organizations in quality and cost. Mercy is a highly integrated, multi-state health care system including 50 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has over 1,000 physician practice locations and outpatient facilities, more than 5,000 physicians and advanced practitioners and more than 50,000 co-workers serving patients and families across Arkansas, Illinois, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In fiscal year 2024 alone, Mercy provided nearly half a billion dollars of free care and other community benefits, including traditional charity care and unreimbursed Medicaid.