Agentic Experience Specialist, Salesforce Platform (Multiple Levels)
$143.3k/y-$334.6k/y
4 days ago
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OnsiteFull-time
Summary
Salesforce is seeking an Agentic Experience Specialist for their Salesforce Platform in Bellevue, WA. The role focuses on enhancing user experience through AI-driven solutions and intuitive interactions.
About the Role
As an Agentic Experience Specialist, you will design and implement AI-powered solutions that create natural interactions between users and AI systems. Your responsibilities include conducting user research, designing conversational interfaces, prototyping, collaborating with cross-functional teams, and optimizing user experiences based on feedback and data analytics.
About You
Required:
- Deep understanding of conversation design principles and NLU concepts.
- Strong user research and empathy skills.
- Experience with conversational prototyping tools and prompt engineering for Large Language Models.
- Experience with Salesforce products, particularly Service Cloud and Einstein.
- Excellent writing and dialogue scripting abilities.
- Ability to interpret conversation data and analytics.
- Experience consulting directly with customers.
Preferred:
- Relevant certifications in conversation design and AI voice interfaces.
- Experience engaging with C-level executives on AI and UX strategies.
- Proven ability to facilitate experience-based design workshops.
- Understanding of agent-to-agent and agent-to-human ecosystems.
Benefits
- Time off programs.
- Medical, dental, and vision coverage.
- Mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) plan.
- Employee stock purchasing program.
Salesforce
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Bellevue, WA