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Job Analysis:
The role of Ansys AI Application Support Engineer II is fundamentally designed to bridge the gap between software development and customer-focused enterprise solutions within the Ansys platform ecosystem. This position demands a professional adept at implementing, maintaining, and testing modular software components, ensuring that the products not only meet functional expectations but also comply with stringent data privacy and cybersecurity requirements. The candidate will work closely, often cross-functionally, within a diverse and geographically distributed team, requiring excellent communication and coordination skills to manage defect tickets, user acceptance testing, and process flow execution. Technically, the job requires fluency in front-end web technologies (HTML5, CSS3, JavaScript), proficiency in PHP and JavaScript frameworks, and strong database expertise with SQL, reflecting a role that sits at the intersection of software engineering and application support. The inclusion of cybersecurity collaborations and defect management highlights the need for a detail-oriented professional with strong problem-solving aptitude and adaptability in a fast-paced, evolving environment. Success in this role entails not only mastering the current technology stack but also proactively engaging with new technologies and wider company initiatives, signaling a growth mindset and responsiveness to organizational priorities. Within 6 to 12 months, a thriving candidate will have demonstrated the ability to independently normalize and troubleshoot complex system issues, streamline development workflows, and contribute meaningfully to team projects that elevate customer satisfaction and product reliability.
Company Analysis:
Ansys occupies a prominent position as a global leader in simulation software, recognized for powering transformative innovations across diverse high-tech industries. As an S&P 500 and NASDAQ-100 company with a legacy spanning over five decades, it combines the stability of market leadership with an entrepreneurial spirit driven by continuous innovation. The company culture emphasizes adaptability, courage, generosity, and authenticity, creating an environment that values openness to learning, collaboration, and ethical conduct. For an AI Application Support Engineer II, this translates into a workplace where initiative and independent judgment are prized alongside strong teamwork, with an emphasis on mastering cutting-edge technologies that drive human advancement. The role is likely embedded within a customer excellence team that directly impacts Ansys’ business growth by enhancing software solution delivery and client satisfaction. This position offers visibility into strategic initiatives and demands a balance between technical expertise and customer-centric service, reflecting the company's mission to amaze customers and drive innovation. Prospective candidates should be prepared for a dynamic, high-expectation environment where cultural fit, passion for technology, and alignment with Ansys' vision are as critical as technical proficiency.