AI Developer
Info-Matrix CorporationHighlight
Summary
About the Role
About You
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
- 5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
- Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
- Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
- Hands-on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.
- Experience with cloud platforms (Azure) and deploying AI models in production.
- Experience with voice AI and speech-to-text technologies.
- Knowledge of customer journey analytics and personalization engines.
- Understanding of omnichannel retail strategies and customer behavior.
- Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
- Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
- Enterprise Business Solutions experience, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
Benefits
- Customized Medical, Dental, and Vision Plans
- Generous PTO & 11 paid holidays
- Short-term and long-term disability, life insurance, and AD&D insurance.
- 401(k) plan with company match
Founded in 1996 by technology industry veteran Joe Gondek, Info-Matrix Corporation has grown from a small Central Pennsylvania startup into a leading IT solutions provider with a reputation for innovation, integrity, and exceptional service. Headquartered in Mechanicsburg, PA, we serve a diverse range of public and private sector clients across Pennsylvania and the United States. With over 100 skilled professionals, Info-Matrix specializes in project management, business process engineering, application modernization, data management, artificial intelligence, and talent management. Our team has deep expertise supporting government agencies and mission-critical human services IT projects—including Medicaid eligibility, welfare case management, and child support enforcement systems—as well as clients in healthcare, transportation, and manufacturing. Our company culture is built on employee empowerment, continuous learning, and a passion for solving complex technology challenges. Guided by Joe Gondek’s founding vision and values, we are committed to delivering innovative solutions that drive digital transformation and improve lives by connecting people with technology. For nearly three decades, Info-Matrix has built lasting partnerships at the federal, state, and local levels, successfully managing complex projects from Pennsylvania to Texas to Alaska. We pride ourselves on our collaborative approach, professional development, and unwavering dedication to client success. Connect with Info-Matrix Corporation to discover how our expertise, experience, and customer-first mindset can help your organization achieve its technology goals.