AI Support Experience Specialist
$69k/y-$98k/y
15 hours ago
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RemoteFull-time
Summary
Super.com is seeking an AI Support Experience Specialist to join their team in the United States. The role focuses on optimizing customer support through AI Agents across multiple channels.
About the Role
As an AI Support Experience Specialist, you will design and optimize AI chatbot playbooks and conversational flows, monitor chatbot performance, collaborate with cross-functional teams, and translate feedback into actionable insights to enhance customer satisfaction.
About You
Required:
- Degree in Data Analytics, Communications, Marketing, Business, or a related field.
- Experience developing and optimizing chatbot playbooks and conversational flows.
- Exceptional written and verbal communication skills.
- Strong analytical skills with the ability to interpret CSAT, NPS, and chatbot performance data.
- Proficiency in CRM software and data analytics tools.
Preferred:
- Hands-on experience in AI chatbot management or customer automation platforms.
- Exposure to travel, fintech, or SaaS industries.
- Knowledge of communication frameworks.
- Strong project management skills.
Benefits
- Remote-First Flexibility: Work from anywhere and choose your hours.
- Unlimited PTO and company-wide recharge days.
- Weekly UberEats credits and travel discounts.
- Generous parental leave and flexible return-to-work plan.
- Competitive salary, equity options, and top-tier benefits starting on day one.
- Access to wellness budgets and personal development funds.
Super.com
Super.com is the all-in-one app to save, earn and put more money in your pocket. Our flagship products are in travel and fintech. We are ~200+ employees, have raised ~2B in sales. Our Super+ membership is one of the fastest growing programs in the US.
United States