Amazon Connect Technical Lead / Developer
DeloitteHighlight
Summary
About the Role
About You
- Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end.
- 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover).
- 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
- Ability to travel up to 50% on average.
- Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, and artificial intelligence in customer service.
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting.
- Telephony/SIP and contact center migration experience.
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).
Benefits
- Competitive salary range of $130,800 to $230,000.
- Eligibility to participate in a discretionary annual incentive program based on individual and organizational performance.
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