Analyst, Help Desk
KPMG US9 days ago
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OnsiteFull-timeEntry
Summary
KPMG US is seeking an Analyst, Help Desk to join their Digital Nexus organization in Chicago, IL. The role involves providing Level 1 support through various channels and managing performance metrics to ensure high-quality customer service.
About the Role
As an Analyst, Help Desk, you will be responsible for delivering Level 1 support via phone, chat, and self-service. Your tasks will include recording requests and incidents, managing individual performance metrics, meeting service level agreements, supporting internal business systems, maintaining communication with callers, and assisting in training new hires. You will be expected to act with integrity and professionalism to uphold KPMG's work environment.
About You
Required:
- Minimum one year of recent experience in Service Desk Support and Customer Service Support.
- High school diploma or GED is required.
Preferred:
- Bachelor's degree from an accredited college or university.
- Technical experience related to hardware, Windows OS, web-based applications, and mobile platforms.
- Knowledge of MS Office 2013 Product Suite and Office 365, especially Outlook.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) plans and life insurance options.
- Personal Time Off and holiday breaks.
- Support for mental health and well-being.
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. With 90+ offices and more than 36,000 employees and partners throughout the US, we’re leading the industry in new and exciting ways. Our size and strength make us much more agile and responsive to changing trends.
Chicago, IL