Analytics Manager, Consumer Support
$197k/y-$291k/y
18 hours ago
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OnsiteFull-timeSenior
Summary
Google is seeking an Analytics Manager, Consumer Support to join their team in Atlanta, GA. The role involves leading a data science team to support technology capabilities and user success initiatives.
About the Role
As the Head of Technology Delivery and Content Analytics, you will lead a team of Data Scientists in delivering project work, implementing data science solutions, improving data pipelines, and developing evaluation metrics. You will also manage teams and stakeholders, design experiments, and foster a collaborative team culture focused on growth and development.
About You
Required:
- Master's degree in a Science, Technology, Engineering, Mathematics field or equivalent practical experience.
- 7 years of relevant industry experience, or a PhD in Data Science or a related field.
- Experience in causal inference, A/B testing, statistical modeling, or machine learning.
- Experience programming with SQL and Python, leveraging ML or statistical libraries (e.g., TensorFlow, Scikit-learn, XGBoost, Keras, Pandas).
- Experience with people management within a Data Science or analytical team.
Preferred:
- PhD in Science, Technology, Engineering, Mathematics fields.
- Experience in a Data Science role supporting Sales, Marketing, or Customer Support.
- Experience in Natural Language Processing (NLP), Large Language Models (LLMs), Generative AI, and R.
- Experience drawing conclusions from data and presenting to technical and non-technical stakeholders.
- Publications related to Data Science, posters or presentations in AI/ML conferences, or patents.
Benefits
- Competitive base salary range of $197k–$291k + bonus + equity + benefits.
- Comprehensive benefits package including health coverage and retirement plans.
Google
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone. Check out our career opportunities at goo.gle/3DLEokh
Atlanta, GA