Application Engineer, Customer Experience
$157k/y-$235k/y
Snap Inc.a day ago
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OnsiteFull-timeMid
Summary
Snap Inc. is seeking an Application Engineer, Customer Experience to join their team in San Francisco, CA. The role involves full stack development across Snapchat's customer support experiences, including the public Snapchat Support Site and AI-powered self-service experiences.
About the Role
As an Application Engineer, you will work with Snap's Customer Operations team to understand business problems and customer journeys. You will design and build scalable applications and features for the Snapchat Support Site, ensure high application uptime for Zendesk help center services, and drive innovative solutions that enhance user support experiences. Your responsibilities will also include collaborating with various teams to deliver rapid improvements based on data and feedback.
About You
Required:
- Bachelor's degree in computer science or a related technical field.
- 3+ years of full-stack development experience with proficiency in Java, Node.js, and/or Python, along with Vue.js, JavaScript, HTML5, and CSS.
Preferred:
- Experience working on high-traffic user-facing web properties and their backend services.
- Experience with Zendesk Guide and related Zendesk technologies.
- Experience with AWS, GCP, Python, Github.
- Experience with SQL/NoSQL solutions, Memcache/Redis, Kubernetes, or Google/AWS services.
- Experience with Jira and Confluence for project management.
- Experience with Big Query, Airflow, Looker, or any other Big Data platform.
Benefits
- Paid parental leave.
- Comprehensive medical coverage.
- Emotional and mental health support programs.
- Compensation packages that include equity in the form of RSUs.
Snap Inc.
Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
San Francisco, CA