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Job Analysis:
The Application Engineer role at SPS Commerce is fundamentally about ensuring seamless deployment, maintenance, and support of Microsoft-based EDI software solutions within cloud (Azure) and customer-hosted environments. The core purpose is to serve as a technical bridge between implementation teams, product development, and support staff, facilitating smooth provisioning, system upgrades, and incident resolution. This role demands both deep technical expertise—especially in Microsoft technologies, scripting (PowerShell, .NET), SQL, and automation—and strong interpersonal skills to communicate effectively across multiple internal and external stakeholders. The candidate must thrive in a collaborative, fast-paced, and data-driven environment where continuous learning and process improvement are emphasized. They will need to diagnose complex system problems, work autonomously on troubleshooting and root cause analysis, and proactively engage in developing scalable solutions that improve systems performance and customer satisfaction. Given the on-call requirements and cross-functional collaborations, success in this role hinges on reliability, problem-solving agility, and the ability to translate technical complexities into actionable insights for various teams. Performance indicators will likely revolve around incident resolution times, system uptime, quality of documentation and training delivered, and the successful deployment of upgrades or new application releases within SLAs and customer expectations.
Company Analysis:
SPS Commerce operates as a dominant, innovation-driven leader within the retail supply chain technology sector, boasting the world's largest retail network and an impressive track record of consistent revenue growth. The company’s mission to cut inefficiencies using automation and cloud technology places a premium on employees who are proactive, collaborative, and highly skilled in both technology and customer-facing roles. SPS’s culture embraces diversity, equity, and inclusion, fostering an environment where continuous improvement and teamwork are key. For an Application Engineer, this means working at the intersection of technology and client success within a company that values both innovation and operational excellence. The role offers significant exposure to global teams and leadership, aligning closely with the company’s strategic goals to scale and enhance product offerings while maintaining high service levels. Being part of SPS means contributing to a large-scale ecosystem that supports retailers, suppliers, and logistics partners worldwide—a company that encourages employees to explore new ideas and grow their careers in a mission-driven setting.