Application Support Engineer I– OSC (First Shift)
2 days ago
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OnsiteFull-timeMid
Summary
QTS Data Centers is seeking an Application Support Engineer I – OSC to join their team in Suwanee, GA. The role involves supporting the Service Delivery Platform and associated virtual computing systems, with a focus on customer satisfaction and technical problem resolution.
About the Role
As an Application Support Engineer I – OSC, you will be part of a 24x7x365 Operations Service Center, responsible for managing tickets, providing operational support, and resolving production issues. You will develop a thorough knowledge of the Service Delivery Platform and suggest improvements, ensuring SLA compliance and customer satisfaction.
About You
Required:
- Bachelor’s degree in a related field or equivalent professional experience.
- Three or more years of progressive IT engineering experience.
- Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level.
- Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems.
- Proficient in basic network virtualization (NSX) firewall rule changes.
- Competent understanding of High Availability technologies and clustering.
- Competent understanding of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS.
- Competent understanding of basic networking technologies, concepts and the OSI model.
- US Citizenship for this position is required by law due to federal customer contracts.
Preferred:
- Two or more years of Systems Administration/Engineering experience, with a focus on virtualization.
- Prior experience working in a Data Center environment.
- Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API.
- One or more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
QTS Data Centers
QTS is the digital infrastructure leader – Powered by People, driven by purpose and fueled by a spirit of innovation. We have a 20-year track record of designing, building and operating world-class data centers, delivering the critical infrastructure for the world’s largest and fastest-growing companies. We have more than 75 data centers in operation or under development across the United States and Europe.
Suwanee, GA