Search for Asset Protection Security Guard roles in New York, NY, specifically in retail, with full-time availability, requiring strong communication skills and including benefits like 401(k).

Okay, I’ve searched for Asset Protection Security Guard roles in New York, NY, specifically within the retail industry. I've considered full-time positions requiring strong communication skills and including 401(k) benefits. I found 15 relevant positions for you.

Asset Protection Security Guard

New York, NY

Retail

Full Time

Communication

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Asset Protection Security Guard at Macy's Herald Square plays a critical role in safeguarding both the store's assets and its reputation. This role fundamentally aims to deter theft and ensure a safe shopping environment, which is essential for maintaining customer trust and satisfaction. Key responsibilities include monitoring customer traffic at entrances, communicating suspicious activities to the Asset Protection team, and treating customers with exceptional service, which reflects Macy's customer-centric philosophy. The candidate must navigate a bustling retail setting, demanding strong observational skills and situational awareness to identify potential threats effectively. Communication and interpersonal skills are crucial, as the guard must engage with diverse customers while maintaining a presence that promotes safety. The position requires a degree of adaptability, as priorities may shift due to busier periods or unforeseen incidents. Success in this role may be measured by reduced theft rates, improved customer feedback, and effective collaboration with the broader Asset Protection team, indicating a proactive approach towards safety and loss prevention.

Company Analysis:

Macy's is a storied institution in American retail, recognized for both its historical significance and its substantial market presence. The company not only sells quality fashion but also engages in community building and large-scale celebratory events, which highlights its commitment to enhancing customer experiences. This company operates in a competitive retail landscape, which demands a robust Asset Protection strategy to mitigate losses while fostering a welcoming environment. The culture likely emphasizes collaboration, customer service, and community engagement, aligning with the values of teamwork and respect seen in the job description. As the Asset Protection Security Guard, one would work closely within this supportive framework, balancing the need for vigilance with the expectation of providing excellent customer experiences. The role is vital in maintaining the store's reputation while contributing to overarching company goals like customer retention and operational efficiency—making it a strategic position in a high-visibility, flagship location. Overall, the candidate must resonate with Macy's mission and values to thrive, ensuring that they can navigate the dynamic retail environment while embodying the essence of the brand.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a situation where you had to communicate a potential issue to your team effectively. What steps did you take, and what was the outcome?
Can you give an example of a time when you adapted to a sudden change in your work environment? How did you handle the situation?
Tell me about a time you worked with a diverse group of individuals. How did you ensure effective communication and collaboration?
How would you prioritize your tasks during a busy shopping period where theft attempts might increase?
What strategies would you use to monitor customer behavior effectively while ensuring they feel welcome and safe in the store?
How do you stay updated on the latest loss prevention techniques and technologies? Can you provide an example of how you've applied this knowledge?
Imagine you are stationed at an entrance and notice a customer acting suspiciously. What steps would you take to address this situation without alarming other customers?
You see a theft in progress but are unsure if you should intervene or wait for the Asset Protection team. How would you handle this dilemma?
What interests you about working for Macy's, and how do you see yourself contributing to our mission?
How do your personal values align with the customer service approach that Macy's espouses?
What do you think makes a successful Asset Protection Security Guard in a high-traffic retail environment like Macy's?
Can you ask about the training process for new hires in this position?
What opportunities are there for career growth and development in the Asset Protection team at Macy's?

Job Details

Overview Company

Asset Protection Security Guard

Macy's

15 hours ago

Highlight

OnsiteFull-timeEntry

Summary

Macy's is seeking an Asset Protection Security Guard for their Herald Square location in New York, NY. This full-time role involves monitoring customer traffic and deterring theft to maintain a safe business environment.

About the Role

As a Visual Security Officer, you will greet customers, use communication devices to stay in contact with Asset Protection Detectives and Management, and remain stationed at high traffic entrances to deter theft. You will also handle sensitive information and foster an environment of acceptance and respect.

About You

Required:

Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively in English.
Resourceful self-starter who can adapt quickly to changing priorities.
Ability to obtain and maintain required licenses, trainings, and certifications.

Preferred:

Experience in customer service or security roles.
Comfortable with two-way communication devices.

Benefits

401(k)
Disability insurance
Comprehensive health and wellness coverage
Paid time off and eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Macy's

Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.

New York, NY