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Job Analysis:
The Assistant Director of IT, Planning & Delivery Services at NTTA is fundamentally tasked with leading multiple IT groups to ensure the successful delivery of IT services that align with the organization's strategic goals. This role requires overseeing the IT Project Management Office (PMO), Service Desk, and IT Risk and Compliance, among others, which means the successful candidate will need to adopt a holistic approach to managing both projects and teams. This involves not only technical knowledge but also strong leadership and communication skills to bridge the gap between technical teams and executive management. The candidate will face the challenge of balancing stakeholder management, risk assessment, and compliance while maintaining high service levels—in a context often influenced by the rapid growth of North Texas. Success in this role will likely be defined by the ability to meet project milestones, enhance team performance, and introduce efficiencies that directly impact customer satisfaction and operational reliability.
Company Analysis:
The North Texas Tollway Authority (NTTA) operates in the vital and dynamic transportation infrastructure sector, which underscores its importance in facilitating economic growth and mobility in a rapidly expanding region. As a politically-driven agency, NTTA adopts a customer-oriented approach that prioritizes safety and reliability. The organizational culture likely emphasizes teamwork, accountability, and innovation, which can create both a supportive environment for the Assistant Director and challenges associated with bureaucratic processes. This role holds significant visibility, interfacing with executive leadership and contributing to strategic direction, marking it as a crucial element in NTTA's commitment to enhancing technological capabilities. With the company's ongoing need to adapt to new technologies in tolling and intelligent transportation systems, the role's strategic alignment is clear—the Assistant Director will play a key part in not just maintaining existing systems but actively steering enhancements that align with NTTA's goals and customer experiences.