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Summary
About the Role
About You
- 1-3 years managing or supervising in a retail environment.
- Excellent listening and communication skills.
- Excellent analytical, critical thinking and troubleshooting skills.
- Excellent organization and time management skills.
- Strong customer service, supervisory and sales skills.
- Knowledge and interest in skincare, natural beauty and ethical business.
- Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.
- Experience with consultation-based customer service models.
- Ability to develop and train staff through positive coaching and feedback.
- Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
- Basic HR skills in hiring, scheduling, training, and performance management.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French or other languages.
Benefits
- A fun and funky store atmosphere where individualism is encouraged.
- A 50% discount off all products.
- An unconventional retail structure to support your entrepreneurial spirit.
- Opportunities for growth as Lush promotes from within.
Founded in 1995 by six co-founders—Mark and Mo Constantine, Rowena Bird, Helen Ambrosen, Liz Bennett, and Paul Greeves—Lush began as a small cosmetics shop in Poole, Dorset, UK. Since then we have been pioneers in the beauty industry, committed to creating fresh, handmade products that are as kind to the planet as they are to your skin. We pride ourselves on using ethically sourced ingredients and developing cruelty-free, innovative products that challenge the status quo. Our dedication to environmental sustainability and ethical practices is embedded in everything we do. At Lush, we strive to leave the world lusher than we found it. This means actively working to reduce our environmental footprint through packaging-free products and supporting causes that matter. We fight for animal rights, promote fair trade, and push for real, meaningful change in the beauty industry. Our mission is about more than products—it’s about changing the way the world sees beauty. As a 10% employee-owned company, Lush values the contributions of every individual. Our team is the driving force behind our creativity, innovation, and commitment to a better future. By empowering our people and staying true to our mission, we continue to lead the charge for a more ethical, sustainable, and inclusive beauty industry.