Assistant Manager, Contact Center
$62400/y-$73683/y
2 days ago
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OnsiteFull-timeMid
Summary
Municipal Credit Union is seeking an Assistant Manager, Contact Center to join their team in the New York City Metropolitan Area. The role involves providing leadership and oversight to a high-performance team of contact center representatives to ensure excellent member service.
About the Role
As the Assistant Manager, Contact Center, you will be responsible for leading and managing a team of 12-15 call center representatives, ensuring effective member service in a high-volume environment. Your duties will include coaching staff, handling escalated calls, managing ticketing processes, and meeting key performance indicators (KPIs) for the contact center. You will also be involved in hiring, training, and developing policies to improve member experience.
About You
Required:
- 3-5 years of Call Center experience required.
- Demonstrated success in planning, organizing, and leading teams.
Preferred:
- Previous Call Center management/leadership/supervisory experience.
- Banking experience.
Benefits
- Competitive Compensation, Medical and Dental Benefits.
- 401K with employer match.
- Flexible paid time off.
Municipal Credit Union
Municipal Credit Union has been serving the financial needs of our members since 1916. The credit union was chartered in response to the concern of New York City Mayor, John Purroy Mitchel, who wanted city employees to have a way to save at reasonable rates and a low cost borrowing alternative to loan sharks. MCU started out with one branch in the Municipal building using handwritten ledgers. At the end of the first year, nineteen charter account holders had combined deposits of 4.2 billion in assets. Our corporate mission is to build lifetime quality financial relationships with each member by providing competitive products and excellent service. Equal Housing Opportunity Lender. Federally Insured by NCUA.
New York City Metropolitan Area