Assistant Vice President, Development Operations
$110k/y-$125k/y
9 days ago
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RemoteFull-timeExecutive
Summary
National MS Society is seeking an Assistant Vice President, Development Operations to support and optimize fundraising operations through effective management of CRM systems, staff training, and process improvements.
About the Role
The role involves overseeing the administration and optimization of the department's Salesforce CRM platform, ensuring data integrity and alignment with fundraising strategies; leading technical training and onboarding for development staff; developing process improvements to enhance efficiency and compliance; collaborating on donor acknowledgment processes; maintaining documentation and training resources; influencing data policies and compliance; serving as a resource for CRM reporting and troubleshooting; partnering with leadership to address knowledge gaps; tracking system usage and operational metrics; and leading change management efforts to foster operational excellence.
About You
Required:
- 6+ years of progressive experience in development operations, nonprofit administration, or advancement services with a technical or systems focus supporting fundraising teams
- Advanced proficiency in data management best practices including data hygiene, reporting, and query development
- Deep expertise in CRM platforms, preferably Salesforce, including system administration, customization, reporting, and user support
- Proven ability to design and deliver technical training and onboarding programs for staff at all levels
- Strong background in developing and implementing operational processes supporting data integrity, efficiency, and compliance
- Experience managing donor acknowledgment processes with accuracy and timeliness in high-volume environments
- Solid understanding of fundraising compliance standards, data privacy regulations, and donor database best practices
- Exceptional project management skills with ability to oversee cross-departmental initiatives
- Excellent written and verbal communication skills to translate complex systems and data into clear guidance
- Demonstrated ability to collaborate across departments and diverse stakeholders in remote and hybrid settings
- Ability to manage multiple projects and adapt to shifting priorities in a fast-paced environment
Benefits
- Competitive salary range of $110k–$125k depending on location and experience
- Comprehensive Paid Time Off Plan and Paid Holidays
- 401k Retirement Savings Plan with Society match
- Commuter Benefit Plan
- Comprehensive Health & Welfare benefits including Medical, Dental, Vision, and Flexible Spending Accounts
- Life Insurance and Disability Coverage
- Spring Health Membership offering free therapy and professional coaching
- Additional voluntary benefit offerings
- Structured and transparent career development with defined advancement paths
- Opportunity to work remotely with flexible location and travel requirements
The National MS Society's vision is: A World Free of MS.
The National MS Society's mission is: We will cure MS while empowering people affected by MS to live their best lives.
For more information, please visit nationalMSsociety.org or call 1-800-344-4867.
For more information on our career opportunities, visit: https://www.nationalmssociety.org/About-the-Society/Careers
United States