Associate Client Service Manager
Empyrean3 days ago
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OnsiteFull-timeEntry
Summary
Empyrean is seeking an Associate Client Service Manager to join their team in Houston, TX. The role focuses on client satisfaction, relationship management, and benefits administration delivery for aligned clients.
About the Role
As an Associate Client Service Manager, you will be responsible for building and managing trusted client partnerships, ensuring client satisfaction, and overseeing the delivery of benefits administration services. Your duties will include managing project plans, coordinating with various teams, ensuring quality service delivery, and handling client invoicing. You will also be involved in resource management and conflict resolution within the team.
About You
Required:
- Excellent customer focus/service orientation.
- Excellent written and verbal communication skills.
- Strong MS Office suite skills.
- 2+ years of project or client management and/or client support in a technical capacity.
Preferred:
- Bachelor's degree preferred but not required.
- General knowledge of benefits business, including products and services, operations, and delivery.
- Knowledge of regulatory and legislative requirements in the Health & Welfare service area.
Benefits
- Opportunity for professional growth and development.
- Flexible work hours with the possibility of remote work.
- Comprehensive benefits package including health insurance.
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies. Empyrean's platform and services enhances the wellbeing and workplace engagement of over 6.5 million people, fostering stronger connections between employees and employers. By enriching employee experiences, Empyrean not only strengthens employer brands but also cultivates vibrant workplace cultures for organizational success.
Houston, TX