Search for Associate Customer Insights Analyst roles in the United States, specifically in healthcare or insurance industries, for full-time positions, with remote options, and requiring a Bachelor's degree.

Okay, I've searched for Associate Customer Insights Analyst roles in the United States within the healthcare and insurance industries, for full-time positions with remote options, requiring a Bachelor's degree. I have found 56 positions for you.

Associate Customer Insights Analyst

United States

Healthcare

Insurance

Bachelor

Remote

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Associate Customer Insights Analyst at Delta Dental is primarily tasked with executing research plans that support the strategic vision of the company's stakeholder ecosystem. This role demands not only the capability to analyze both quantitative and qualitative data but also the ability to communicate insights effectively across various internal teams. Success in this position hinges on a candidate's proficiency in coordinating projects and delivering compelling insights that drive design improvements in the customer experience. The analyst must adeptly navigate marketplace trends and collaborate across functions like Brand and Creative, Operations, and Marketing Technology to ensure comprehensive research outcomes that meet diverse stakeholder needs. The position presents challenges such as balancing multiple projects and synthesizing complex customer data into actionable strategies. Meaningful performance in this role will likely translate into increased team efficiencies and enhanced customer satisfaction, with a focus on delivering insights that create value for both the company and its enrollees.

Company Analysis:

Delta Dental stands out as a leader in the dental benefits industry, with a commitment to enhancing access to quality care and fostering a supportive environment for employees. The company maintains stability within a rapidly evolving market, characterized by its innovative culture which prioritizes trust, service, and excellence. For a candidate, understanding this culture is pivotal; employees are expected to embrace collaboration, continuous improvement, and community engagement. The Associate Customer Insights Analyst role fits within a broader market insights team, likely offering the opportunity to engage directly with leadership and influence business strategies. As Delta Dental aims for growth through data-driven insights and responsive customer support, the role becomes a critical asset in linking analytical findings to market strategies. This strategic alignment is essential, as the company views insights as a means to refine its offerings and expand its impact in the dental healthcare sector.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to manage multiple projects simultaneously. How did you ensure all stakeholders were kept updated?
Describe an experience where your analysis resulted in design improvements for a customer experience. What data did you use to support your recommendations?
Can you provide an example of when you interpreted complex data into actionable insights for your team? What challenges did you face?
How do you approach building relationships with cross-functional teams? Can you share a specific instance where this was beneficial?
How would you go about designing a research study to uncover customer needs in a new market segment?
Describe your experience with survey tools and how you've used them to gather valuable insights from customers.
How do you stay updated on industry trends, and how have you applied this knowledge to your work?
Imagine you have conflicting feedback from different stakeholders regarding a customer insight project. How would you resolve this situation?
If you could design the perfect research methodology for understanding customer satisfaction in dental benefits, what would it include?
Why are you interested in working at Delta Dental specifically, and how do you relate to our mission of improving access to dental care?
What aspects of our culture and values resonate most with you, and how do you see yourself contributing?
What questions do you have about the team I would be working with as an Associate Customer Insights Analyst?
How does your background in data analytics prepare you for this role at Delta Dental?
What do you think are the biggest challenges facing the dental care industry today, and how could insights drive solutions?
How can you contribute to a culture of innovation and continuous improvement in this role?

Job Details

Overview Company

Associate Customer Insights Analyst

$45.4k/y-$95k/y

Delta Dental Ins.

a month ago

Highlight

RemoteFull-time0+ yearsEntry

Summary

Delta Dental Ins. is seeking an Associate Customer Insights Analyst to join their team remotely. The role involves executing research plans to support the strategy and vision of Delta Dental's stakeholder ecosystem.

About the Role

As an Associate Customer Insights Analyst, you will execute research plans, including interview guides, participant observation, and surveys. You will serve as the team's steward of insights, collaborate with cross-functional teams, and stay current with marketplace trends. Your focus will be on collecting quantitative and qualitative insights to support strategy development.

About You

Required:

Bachelor's degree
Proficient in coordinating and managing multiple projects and stakeholders
Ability to communicate complexities of the customer experience
Ability to build strong working relationships with cross-functional teams
Ability to utilize Excel for data analysis

Preferred:

Certified Tableau Specialist or PowerBI Specialist
Curious and driven to understand data and trends
Willingness to learn best practices in research methodology

Benefits

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program

Delta Dental Ins.

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment.

Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people.

Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

United States