Associate Director, ERP Program and Support Services
$203775/y-$218675/y
National Education Association9 days ago
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OnsiteFull-timeDirector
Summary
National Education Association is seeking an Associate Director, ERP Program and Support Services to join their team in Washington, DC. The role involves managing ERP customer service, directing ERP-related projects, and overseeing end-user training resources.
About the Role
As the Associate Director, ERP Program and Support Services, you will serve as both program lead and support operations manager for NEA's ERP platform (Unit4 ERPx, 'BizPro'). Your responsibilities include managing Tier 2-4 support, leading ERP-related projects, overseeing change management, and ensuring the transition of legacy systems into BizPro. You will act as a liaison between NEA business units, affiliates, and third-party providers to ensure that BizPro solutions align with organizational goals and maintain a high standard of customer experience.
About You
Required:
- Bachelor's degree in Accounting, Computer Science, Management, Systems Administration, Information Systems, or equivalent experience.
- 10-15 years of progressive professional experience in IT functional and technical areas supporting ERP systems.
- Demonstrated knowledge and experience with ERPs, specifically Unit4 modules or comparable cloud-based ERP solutions.
- 5 years of experience with service-level management and asset/configuration management processes.
- Strong supervision and leadership skills.
Preferred:
- Experience in program/project management in a cross-functional business environment.
- Proficiency in Microsoft Office Suite, CI/CD tools, and PM tools.
- Experience developing custom reports and dashboards for decision-making.
Benefits
- Competitive salary range of $203k–$218k.
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for professional development and training.
National Education Association
The National Education Association (NEA), the nation's largest professional employee organization, is committed to advancing the cause of public education. NEA's 3 million members work at every level of education—from pre-school to university graduate programs. NEA has affiliate organizations in every state and in more than 14,000 communities across the United States.
Washington, DC