Associate Director, Service Desk Operations
$120k/y-$131k/y
a day ago
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OnsiteFull-timeEntry
Summary
NYC Mayor's Office of Contract Services is seeking an Associate Director, Service Desk Operations to join their team in Manhattan, NY. The role involves managing a large team to ensure effective service desk operations related to NYC procurement and contracting.
About the Role
As an Associate Director in Service Desk Operations, you will oversee daily operations, engage in strategic planning, and drive performance metrics. You will manage staff, ensure adherence to protocols, and provide support for NYC's procurement technology platform, PASSPort. Responsibilities include training staff, supervising Assistant Directors, leading team activities, and ensuring quality service delivery to stakeholders.
About You
Required:
- Bachelor's degree from an accredited college or university.
- Minimum of 12 months of experience managing staff within the city contracting and procurement sector.
Preferred:
- Deep knowledge and expertise in NYC contracting and procurement methods.
- Strong communication skills, both verbal and written.
- Ability to adapt in a fast-paced work environment.
- Proficiency in Excel for generating and organizing reports.
Benefits
- Competitive salary range of $120k–$131k.
- Comprehensive benefits package including health insurance and retirement plans.
NYC Mayor's Office of Contract Services
The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that is dedicated to optimizing existing operations, improving equity, and transforming processes to make it easier to do business with the City. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Manhattan, NY