Search for Associate Technical Account Manager roles in Minnesota, requiring experience with Red Hat OpenShift and Ansible, with a focus on customer relationship management, in a full-time capacity.

Okay, I've searched for Associate Technical Account Manager roles in Minnesota that require experience with Red Hat OpenShift and Ansible, focusing on customer relationship management, and offering full-time positions. I have found 23 positions for you.

Associate Technical Account Manager

Minnesota, United States

Red Hat OpenShift

Ansible

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Associate Technical Account Manager role at Red Hat is fundamentally about providing premium, advisory-based support to enterprise customers using Red Hat technologies like Red Hat Enterprise Linux, Ansible, and OpenShift. The key responsibilities include serving as the primary customer advocate, ensuring effective communication and collaboration across multiple teams, delivering product updates, and tailoring support to meet the unique environments of customers. Such an environment requires the candidate to not only possess technical prowess but also strong interpersonal skills, as they will be managing customer relationships and resolving technical challenges collaboratively. Success in this role hinges on the ability to quickly adapt, proactively prevent issues through technical reviews, and maintain documentation. The candidate will need to juggle multiple customer cases and demands while ensuring they stay current with rapidly evolving technologies, making problem-solving and effective prioritization essential skills. Performance expectations may revolve around customer satisfaction metrics and the successful resolution of support tickets, indicating how well they manage both relationships and technical issues within their first year.

Company Analysis:

Red Hat occupies a leading position in the enterprise open-source software market, emphasizing a community-powered approach to technology solutions. This status not only reflects the company's innovative edge but also shapes the role of the Associate Technical Account Manager, placing it within a context that demands agility and responsiveness. The company culture appears to be collaborative and inclusive, prioritizing creativity and problem-solving, which aligns with the role's need for proactive customer engagement and relationship management. As part of a globally distributed team, the position likely offers meaningful visibility with various stakeholders, thereby empowering the candidate's contributions toward broader organizational goals. Given Red Hat's focus on open-source solutions and continuous innovation, the role supports the company’s strategic aim to enhance customer loyalty and deepen technology integration within client environments, making it critical for long-term success.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you successfully managed a complex customer relationship that required technical support?
Tell me about a challenging technical issue you resolved. How did you approach it, and what was the outcome?
Describe a situation where you had to communicate complex technical information to a non-technical audience. How did you ensure they understood?
How do you prioritize and manage multiple customer cases and technical requests effectively?
What specific strategies would you use to advocate for a customer's needs within a company like Red Hat?
How familiar are you with Red Hat's key products such as Enterprise Linux and OpenShift? Can you discuss your experience with any of them?
Can you explain the role of automation in enterprise environments and your experience with it?
What are your thoughts on the importance of community-driven development in open-source software?
Imagine you are faced with a customer who is experiencing persistent issues with Red Hat OpenShift. How would you approach troubleshooting and resolution?
If a major update is rolled out and a key customer is resistant to transition, how would you handle that situation?
Why are you interested in working at Red Hat, and how do you believe you can contribute to our mission?
How do you see your personal values aligning with Red Hat's commitment to transparency and collaboration?
What do you find most appealing about working in a remote position, and how will you stay motivated and connected with your team?

Job Details

Overview Company

Associate Technical Account Manager

$67.55k/y-$104.81k/y

Red Hat

2 days ago

Highlight

RemoteFull-time2-3 yearsEntry

Summary

Red Hat is seeking an Associate Technical Account Manager - Red Hat Enterprise Linux, Ansible, OpenShift to join their team remotely in the central United States. The role involves providing premium, advisory-based support and proactive technology engagement to key enterprise customers.

About the Role

Support enterprise customers implementing Red Hat solutions such as Red Hat Enterprise Linux, Ansible Automation Platform, and Red Hat OpenShift. Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation. Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments. Specialize in one or more Red Hat technologies, providing expertise on its implementation and use. Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams. Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage. Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. Provide strategic advice and guidance on current and future Red Hat products and solutions. Manage customer cases, maintaining clear and concise documentation. Collaborate with engineering, R&D, product management, and technical support teams. Create and maintain technical documentation for issue resolution and knowledge sharing. Manage and grow customer relationships through attentive, relationship-based support. Visit customer sites as needed and ensure exceptional service experience.

About You

Required:

2-3 years experience providing technical support, systems engineering, or systems administration.
Technical knowledge of Red Hat Enterprise Linux, Ansible Automation Platform and/or Red Hat OpenShift.
Software engineering background; experience with RPM-based Linux technologies.
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
Outstanding verbal and written communication skills.
Ability to convey complex information to customers clearly and concisely.
Ability to manage multiple issues and projects.

Preferred:

Experience with enterprise automation and container technologies.
Bachelor's degree in a technology-related discipline.
Residence within the U.S. Central Time Zone or the ability to work Central time zone business hours.

Benefits

Comprehensive medical, dental, and vision coverage.
Flexible Spending Account - healthcare and dependent care.
Health Savings Account - high deductible medical plan.
Retirement 401(k) with employer match.
Paid time off and holidays.
Paid parental leave plans for all new parents.
Leave benefits including disability, paid family medical leave, and paid military leave.
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more.

Red Hat

Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies.

We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.