Auto Adjuster - Non-Injury
$51.37k/y-$92.06k/y
USAAa day ago
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HybridFull-timeEntry
Summary
USAA is seeking an Auto Adjuster - Non-Injury to join their team in Chesapeake, VA. The role involves adjusting moderately complex auto insurance claims and delivering exceptional service to members.
About the Role
As an Auto Adjuster, you will investigate liability, evaluate, negotiate, and settle auto claims while ensuring compliance with state laws. You will interact with multiple parties to gather necessary information, document processes, and support members through various communication channels. This hybrid role requires in-office presence three days a week after six months.
About You
Required:
- High School Diploma or General Equivalency Diploma.
- 1 year of customer service experience.
- Progressive experience handling low complexity auto non-injury liability claims.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
Preferred:
- One or more years of auto liability claims experience managing claims from initial contact through resolution.
- Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.
- At least two years of customer service experience, demonstrating strong communication and problem-solving skills.
- Proficiency with Guidewire or similar claims management systems.
- Bachelor’s degree or industry designation (e.g., AIC, CPCU).
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension plans.
- Life insurance and parental benefits.
- Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
- Career path planning and continuing education assistance.
USAA
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Chesapeake, VA