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Summary
About the Role
About You
- 7+ years in AV operations/support, including 3+ years leading AV technicians or service teams in multi-site corporate environments.
- Proven delivery of hybrid event production and executive-level support.
- Hands-on expertise with room systems (Microsoft Teams Rooms primary, Zoom Rooms secondary), SIP/H.323, PTZ cameras, DSPs, and control systems.
- Working knowledge of enterprise networking, monitoring/alerting tools, and remote endpoint management.
- Vendor management and contract/SLA oversight experience.
- Excellent communication, stakeholder management, and incident leadership.
- Working knowledge of ITIL; disciplined ticket hygiene and metrics management in ServiceNow/Jira.
- CTS, CTS-I, or CTS-D; Dante Level 2/3; Q-SYS, Biamp Tesira, Crestron certifications.
- Microsoft Teams Rooms and/or Zoom Rooms certifications; ITIL 4 Foundation.
- Experience with webcast platforms, eCDN, and broadcast switchers.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time – 40 hours per calendar year
Voya Financial, Inc., is a leading health, wealth and investment company with approximately 10,000 employees who are focused on achieving Voya’s aspirational vision: “Clearing your path to financial confidence and a more fulfilling life.” Through products, solutions and technologies, Voya helps its approximately 15.7 million individual, workplace and institutional clients become well planned, well invested and well protected. Benefitfocus, a Voya company and a leading benefits administration provider, extends the reach of Voya’s workplace benefits and savings offerings by engaging directly with approximately 11.9 million employees in the U.S. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is purpose-driven and committed to conducting business in a way that is economically, ethically, socially and environmentally responsible. Voya has earned recognition as: one of the World’s Most Ethical Companies® by Ethisphere; a listed company on the Dow Jones Best-in-Class North America index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index. For more information, visit voya.com.