AVP, Advice (Member Value)
$169880/y-$305780/y
USAA2 days ago
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OnsiteFull-timeExecutive
Summary
USAA is seeking an AVP, Advice (Member Value) to join their team in Colorado Springs, CO. The role involves shaping and delivering USAA’s association Advice operating model to enhance member trust and financial resilience.
About the Role
As the AVP, Advice, you will be responsible for developing Association-wide Advice standards, governance, and integrated digital product strategies. You will lead cross-functional teams to design personalized Advice content, leverage innovative solutions like Generative AI, and establish KPIs tied to member outcomes. Your role includes managing the digital Advice product lifecycle, driving innovative distribution strategies, and fostering a culture of continuous improvement.
About You
Required:
- Bachelor’s Degree OR 4 years of related experience may be substituted in lieu of degree.
- 10 years of progressive leadership experience in financial services.
- 6 years of people leadership experience in building and managing high-performing teams.
- Proven ability to lead cross-functional initiatives and influence strategic decisions.
Preferred:
- Experience with Generative AI in financial services.
- Track record in developing hub-and-spoke operating models.
- Understanding of Next Best Action (NBA) strategies.
- Experience in digital product management.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension plans.
- Life insurance and parental benefits.
- Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
- Career path planning and continuing education support.
USAA
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Colorado Springs, CO