B2B Customer Support - Technical Analyst
TransUnionHighlight
Summary
About the Role
About You
- 3+ years of technical support experience, supporting external or B2B customers.
- Bachelor’s degree in computer science, Information Technology, or related field.
- Intermediate level knowledge of product/service capabilities, system interdependencies/data flow, and technical tools for troubleshooting.
- Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables).
- Experience with triaging connectivity and digital certificates.
- Experience with reading & evaluating credit data.
Benefits
- Flexible time off for exempt associates and paid time off for non-exempt associates.
- Up to 12 paid holidays per year.
- Health benefits including medical, dental, and vision plan options.
- Mental health support and disability benefits.
- Up to 12 weeks of paid parental leave and adoption assistance.
- Tuition reimbursement and charity gift matching.
- Employee stock purchase plan and 401(k) retirement savings with employer match.
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Contact Us Customer support: https://transu.co/60024D64I Business support: https://transu.co/60044D67G