Back Office Support Specialist
$17/h
a day ago
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OnsiteFull-timeEntry
Summary
Foundever is hiring a Back Office Support Specialist to join their team in Las Vegas, NV. This role provides advanced support and problem resolution to consumers, requiring attention to detail and strong organizational skills.
About the Role
As a Back Office Support Specialist, you will be responsible for diagnosing and resolving complex technical issues, providing advanced support for customer orders, systems, and accounts, and resolving escalated consumer issues. You will also investigate cases, identify solutions, and document all support activities in the company's ticketing system.
About You
Required:
- 1-3 years of experience in a consumer or technical support role.
- High school diploma (or GED equivalent).
- Must be 18+ years of age.
Preferred:
- Previous experience in a back-office or administrative role.
- Associate or bachelor’s degree.
- Computer proficiency and ability to multitask efficiently.
Benefits
- $17/h
- 100% paid training
- Medical, dental, life, and vision insurance
- Employee Assistance Program (EAP)
- 401k retirement plan with company match
- Employee discounts
- Referral bonuses
Foundever
Foundever® is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com
Las Vegas, NV