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Job Analysis:
The BaseCamp SME role at GovCIO centers on ensuring the smooth operation, maintenance, and evolution of the Veterans Affairs IT infrastructure, specifically focusing on BaseCamp and Sherpa platforms. This position is fundamentally about being a subject-matter expert who manages customer accounts, supports resource provisioning, and drives cloud migration initiatives. The role's responsibilities indicate a balance between hands-on technical execution—such as automating provisioning tasks, database design, and troubleshooting—and strategic input, requiring deep knowledge of business rules and the ability to design innovative solutions. Success in this role means not only maintaining operational stability but also advancing modernization efforts through cloud migration and supporting new functionalities. The need to assist Sherpa developers and the Customer Enablement team points to close collaboration across technical and non-technical teams, implying a cross-functional working style that demands clear communication and problem-solving under ambiguity. The technical environment requires proficiency in database tools, data modeling, cloud technologies, and automation, complemented by familiarity with Agile methodologies to adapt to evolving project requirements. A bachelor's degree plus extensive experience (12+ years) shows the role is tailored for a seasoned professional who combines technical depth with an understanding of complex enterprise government IT environments. The requirement for security clearance highlights the sensitive nature of the work. Autonomy is expected, as is the ability to handle intricate technical challenges and contribute to best practices development. Early success likely includes stabilizing current systems, streamlining provisioning through automation, and advancing cloud migration efforts to align with GovCIO’s mission of transforming government IT.
Company Analysis:
GovCIO operates as an innovative force within the government IT services sector, positioning itself as a transformative partner that leverages technology to improve public service delivery. This focus on modernization and impact suggests a culture that values mission-driven work, agility, and technical excellence. Such an environment will demand adaptability and a forward-thinking mindset from employees, especially those in critical roles tied to veterans’ services infrastructure. The company’s emphasis on teamwork—"transformers" working together—points to a collaborative, inclusive workplace where cross-functional coordination is essential. Being fully remote for this role further implies a culture that prioritizes flexibility and digital fluency. GovCIO’s commitment to equal opportunity and workforce diversity also indicates a values-driven environment that supports varied perspectives and backgrounds, which can enhance innovation. The BaseCamp SME fits into a strategic layer focused on sustaining and evolving government IT assets, suggesting the role is key for operational excellence and modernization, bridging daily technical support with strategic initiatives like cloud migration. Reporting lines and visibility are likely mid-to-high due to the role’s interface with multiple teams and its impact on large-scale government projects. Ultimately, this role serves GovCIO’s broader goal of transforming government IT infrastructure, implying the candidate must not only be technically capable but also aligned with the company’s mission to drive positive change through technology.