BDC Agent
Doug Smith Dealerships2 days ago
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OnsiteFull-timeEntry
Summary
Doug Smith Dealerships is seeking a full-time BDC Agent to join their team in American Fork, UT. The role involves responding to customer inquiries and maintaining customer relationships.
About the Role
As a BDC Agent, you will be responsible for promptly responding to customer inquiries via phone, email, and chat, conducting outbound calls to follow up on leads, providing accurate information about vehicle inventory and services, maintaining detailed customer records in the CRM system, and collaborating with sales and service teams to ensure a seamless customer experience.
About You
Required:
- Excellent verbal and written communication skills.
- Be 18 years of age or older.
- Have a clean driving record and a valid driver’s license.
- Be available to work full-time, including Saturdays.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient with computer systems and CRM software.
Preferred:
- Previous experience in automotive or customer service roles.
Benefits
- Medical, Dental, and Vision Benefits
- Health Savings Account
- 401(k) with Company Match
- Paid Time Off (after first year)
- Life and AD&D Insurance
- Short-Term Disability Insurance
- Holiday Pay (if applicable)
- Employee Discounts
- No-Cost, Debt-Free College Degree Program
Doug Smith Dealerships
The Doug Smith Dealerships have been in business since 1979 and are located in Utah County. We offer Sales, Service, Parts and Wholesale Parts for several automotive brands. Our mission statement is "Provide outstanding service by treating our customers the way we would like to be treated". Come see us today at the following locations: Doug Smith Chrysler Dodge Jeep Ram American Fork www.dougsmithchryslerjeepdodge.com Doug Smith Subaru www.dougsmithsubaru.com Doug Smith Mitsubishi www.dougsmithmitsubishi.com Doug Smith Kia of Lindon www.dougsmithkia.com Doug Smith Chrysler Dodge Jeep Ram Spanish Fork www.dougsmithchryslerdodgejeepramspanishfork.com Doug Smith Chevrolet www.dougsmithchevrolet.com
American Fork, UT