Benefits Client Services Representative I
$21/h-$25/h
Paylocitya day ago
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OnsiteFull-timeEntry
Summary
Paylocity is seeking a Benefits Client Services Representative I to join their team in Schaumburg, IL. The role involves resolving client payroll and HR system challenges while fostering exceptional customer relationships.
About the Role
As a Benefits Client Services Representative I, you will be responsible for troubleshooting client issues, delivering clear resolutions, and maintaining high client satisfaction. You will engage in both inbound and outbound communications, including phone calls and emails, while meeting performance metrics. The position requires effective resource utilization and a commitment to personal and professional growth through continued learning.
About You
Required:
- Bachelor’s degree
- Proficiency in Microsoft Office suite
- Strong written communication skills for business correspondence
- Strong team player with attention to detail
- Self-starter with the ability to handle multiple projects at once
- Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making
Preferred:
- CPP, FPC, APA, and/or SHRM-CP certified
- Experience in customer service or previous client interfacing role
- Experience in payroll and/or call center environment
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) match
- Career development opportunities
Paylocity
Paylocity (NASDAQ: PCTY) is an award-winning provider of cloud-based HR and payroll software solutions. Founded in 1997 and publicly traded since 2014, Paylocity offers an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build culture and connection with their employees. Known for its unique culture and consistently recognized as one of the best places to work, Paylocity accompanies its clients on the journey to create great workplaces and help all employees achieve their best. For more information, visit www.paylocity.com.
Schaumburg, IL