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Summary
About the Role
About You
- 1+ years of demonstrated experience and success in Customer Service.
- Bilingual Proficiency Required: Must possess fluent written and spoken skills in both English and French.
- High school diploma or equivalent.
- Effective communication skills, both written and verbal.
- Detail-oriented with a focus on meeting Quality Core Standards and goals.
- Experience in a fast-paced call center environment.
- Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, etc.).
- Previous remote work experience.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Flexible spending accounts.
- Life insurance.
VIPdesk is revolutionizing customer service outsourcing with an approach that is people first. As a women-owned, B Corp certified business, we excel in delivering exceptional customer service through people-centric, tailor-made solutions, and prioritize empowering women worldwide. We go beyond business as usual by nurturing a culture of diversity, inclusion, and global impact. Through our pioneering remote workforce model, we optimize budgets, enhance customer experiences, and pave the way for talented women around the world. Our capabilities for elevated service includes the US, Philippines, and Costa Rica - while fortifying our commitment to women's empowerment. VIPdesk is redefining the BPO industry through a distinctive blend of innovative technology, an empowered, remote workforce, and a commitment to service excellence. This strategic plan articulates our path for strengthening our mission to elevate women globally and bolstering our presence in key markets. Our services include: A. Elevated customer service B. Recruitment Services C. AI Specialty Roles D. Customer Facing AI Solutions E. AI Analytics F. Contact Center Technology G. Metaverse CX H. Customer Service Consulting To find out more about VIPdesk Connect or to apply, please visit http://www.vipdeskconnect.com/