Bilingual Member Services Representative (Remote, Spanish Speaking)
Pair TeamHighlight
Summary
About the Role
About You
- 3+ years of general work experience, preferably in healthcare call environments.
- Bilingual in English and Spanish.
- Telehealth experience in high volume call settings.
- Strong understanding of cultural fluency.
- High degree of empathy and ability to work collaboratively in a multidisciplinary team.
- Demonstrated experience working with individuals experiencing complex chronic needs or Severe Mental Illness/Substance Use Disorder.
- 2+ years of healthcare call center experience.
- Experience with motivational interviewing.
- Detail-oriented and organized self-starter.
Benefits
- $25/hour salary.
- Comprehensive health, vision & dental insurance.
- 401k.
- Monthly $100 work from home expense stipend.
- Gas reimbursements for on-site engagement days.
- Flexible vacation policy.
- All necessary equipment provided for the role.
- Opportunity for rapid career progression.
At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. We’re building a powerful care management service and platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community-driven healthcare.