Bilingual Patient Access Representative I - Engebretsen Medical
$15.5/h-$19.4/h
Primary Health Care, Inc (PHC)3 days ago
Highlight
OnsiteFull-timeEntry
Summary
Primary Health Care, Inc (PHC) is seeking a Bilingual Patient Access Representative I to join their team at Engebretsen Medical Clinic in Des Moines, IA. The role involves ensuring a positive experience for patients and visitors at the front desk of medical or dental clinics.
About the Role
As a Bilingual Patient Access Representative I, you will be the first point of contact for patients, providing exceptional customer service by greeting patients, completing registration processes, assisting with financial screenings, scheduling appointments, and helping patients access appropriate support resources. You will manage the reception area, support revenue cycle processes, and collaborate closely with the care team to improve clinic workflows and patient satisfaction.
About You
Required:
- A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
- Bilingual Spanish/English verbal communication skills.
- Excellent customer service skills and commitment to service excellence.
- Effective verbal and written communication skills.
- Good problem-solving skills with ability to apply critical thinking.
- Basic computer skills with proficiency using Microsoft Office applications.
Preferred:
- Associate degree in related field.
- Work experience in a community health center, medical or dental clinic.
- Experience working with patient registration systems and electronic health records.
- Experience using a multi-line telephone system.
Benefits
- Generous PTO accrual
- Eight paid holidays
- Tuition reimbursement program
- 401k with company match
- Medical, dental, vision coverage
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounted pet insurance
Primary Health Care, Inc (PHC)
PHC provides health care & supportive services to vulnerable and under-resourced people living in central Iowa. Services include: Medical Dental Behavioral Health Pharmacy HIV Prevention, Care & Treatment Homeless Support Services Medication-Assisted Treatment for Substance Use Disorder This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
Des Moines, IA