Bilingual Patient Advocate
a month ago
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OnsiteFull-timeEntry
Summary
AccessOne is seeking a Bilingual Patient Advocate to join their team in South Carolina, United States. The role focuses on providing compassionate and professional support to health system patients regarding medical bill payments in a call center environment.
About the Role
As a Patient Advocate at AccessOne, you will respond to patient inquiries about medical bill payments, help patients stay current with payments, activate new payment plans, add charges to existing plans, set up one-time and recurring payments, follow up on past-due accounts empathetically, assist patients with navigating the online portal, and perform other assigned tasks or projects.
About You
Required:
- Spanish language fluency
- Proficiency with MS Office, Windows OS, and web browsers
- Knowledge of customer service best practices
- Excellent verbal and written communication skills
- Effective time management and organizational skills
- Ability to work uninterrupted 8-hour shifts with scheduled breaks
- Well-developed analytical and problem-solving skills
- Proven ability to safeguard highly confidential information
- Ability to report to the worksite consistently for scheduled shifts
- Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
Preferred:
- Medical billing experience
- Call center experience
Benefits
- Competitive compensation
- Robust group benefits including medical, dental, vision, life, and disability effective immediately
- 401(k) retirement savings plan with company match
- Paid parental leave
- Paid holidays
- Generous paid time off
- Tuition reimbursement
- Continuing education opportunities
- Casual dress code
- Employee-led committees
AccessOne, a leading healthcare fintech company, partners with providers to provide consumer centric payment tools for the modern patient. From pay-in-full to extended repayment plans, our mobile-native pathways make understanding and paying medical bills easy and affordable. Our text-to-pay platform strips out the need to remember usernames, passwords or account numbers, creating a frictionless experience that drives more payments. Our pay-in-4 and inclusive patient financing solution adds a Care Now, Pay Later component that accepts all patients, meaningfully lowering the financial barriers to receiving high-quality healthcare. Reimagining payments for healthcare.
South Carolina, United States