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Summary
About the Role
About You
- 6+ months of experience interacting with customers or equivalent experience.
- Bilingual proficiency in Spanish and English.
- Customer service experience handling complex transactions.
- Experience engaging with customers through outreach via phone or email.
- Ability to educate customers on mobile banking options.
- Experience working in a team to meet customer needs.
- Strong relationship-building skills with internal partners.
- Ability to identify potential fraud and take appropriate action.
Benefits
- Robust benefits package including medical, dental, and vision coverage.
- Competitive compensation with opportunities for community investment rewards.
- Programs designed to help achieve work-life balance and well-being.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.