Bilingual Technical Support Representative
$18/h-$22/h
Quantum ePay™2 days ago
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OnsiteFull-timeEntry
Summary
Quantum ePay™ is seeking a Bilingual Technical Support Representative to join their team in Austin, TX. The role involves providing deployment and technical support for hardware and payment gateways.
About the Role
As a Bilingual Technical Support Representative, you will be responsible for ensuring that hardware and payment gateways are fully deployed and functioning. Your daily tasks will include setting up and troubleshooting POS systems, software, and credit card processing applications. You will also manage inventory of hardware and communicate with merchant support for assistance.
About You
Required:
- Bilingual in Spanish, Mandarin, or Korean.
- One year of experience in Merchant Services preferred.
- Excellent verbal, written, interpersonal, and presentation skills.
- Strong self-motivation and work ethic.
- PC literate with Microsoft Office experience.
- Must have a clean driving record.
Preferred:
- Experience in cashiering, retail, or food service involving payment processing or POS systems.
Benefits
- Base hourly range: $18.00 - $22.00/hr.
- Salary including biannual profit-sharing bonus and comprehensive benefits program range (annualized): $52,653 - $62,637.
- Medical, dental, and vision coverage.
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%.
- Profit Sharing; paid on a quarterly basis.
Quantum ePay™
Quantum ePay™ is a Financial Technology company that helps businesses of all types and sizes accept payments, increase revenues, and enhance customer experience. With flexible omnichannel solutions, Quantum delivers end-to-end Payments and Growth Technologies that accelerate profits and efficiencies for retail, ecommerce, B2B, and service organizations. Infused with an unyielding commitment to providing industry-leading Customer Care, Quantum is a trusted, vital, easy-to-work-with partner for thousands of businesses across all 50 states. To learn how we can help your business, visit us at quantumepay.com.
Austin, TX