BPO Customer care senior analyst
$72.8k/y-$72.8k/y
NTT DATA North America2 days ago
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HybridFull-timeMid
Summary
NTT DATA North America is seeking a BPO Customer Care Senior Analyst to join their team. The role involves providing high-quality customer care and resolving escalated issues in a hybrid remote work environment.
About the Role
As a BPO Customer Care Senior Analyst, you will establish solid working relationships with clients and internal departments, possess knowledge of variable life insurance and annuity products, and provide assistance with inquiries related to investment accounts and financial products. You will also ensure compliance with FINRA, SEC, and internal policies while maintaining detailed records of customer interactions.
About You
Required:
- 3 years of customer service experience, preferably in financial services or a BPO environment.
- 2 years of experience with MS Office Suite including report writing and presenting.
- Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).
- High school diploma or GED required.
- 3 years of knowledge of life insurance and annuity policies.
Benefits
- Medical, dental, and vision insurance with employer contribution.
- Flexible spending or health savings account.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Paid time off.
- Employee assistance program.
- Participation in a 401k program with company match.
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Baton Rouge Metropolitan Area