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Summary
About the Role
About You
- Bachelor's degree.
- 3+ years customer service supervisor/management experience.
- Proven track record of achieving sales, expense, and operating income budgets.
- Sales aptitude and problem resolution skills.
- Experience with financial planning and budget issues.
- Excellent written and verbal communication skills.
- Ability to build effective sales teams and succeed in a fast-paced environment.
- Familiarity with managed care and third-party programs.
Benefits
- Base salary of $70-85k plus generous biannual bonus opportunities.
- Medical, Dental and Vision (Eligible first day of employment).
- Flexible Spending Account.
- Life & Disability Insurance.
- 401(k) with Company Match.
- Vacation and Sick Days.
- Paid Holidays.
- Education Assistance.
- Employee Referral Program.
With 65 years of medical supply experience, Shield is a leading provider of incontinence, urological, enteral nutrition, advanced wound care, diabetes and ostomy supplies. Our mission is to serve the medical supply needs of patients at home with excellence, compassion and exceptional service. We offer direct billing to Medi-Cal, Medicaid, Medicare and managed care plans. Shield HealthCare benefits include on-staff product experts, including Registered Dietitians and Lifestyle Specialists to support patients and their families. Since 2007, Shield HealthCare has been granted formal accreditation status by the Community Health Accreditation Program's (CHAP) Board of Review. From our 2021 annual customer survey of more than 3,000 active customers conducted by Press Ganey Associates Inc., we are proud to say that 98% of our customers would recommend us to friends and family. Shield HealthCare is firmly committed to community involvement, supporting a variety of health organizations and causes each year. We also advocate for and support our customers by: • Engaging advocates for legislative support for home care benefits • Participating in Medicare advisory groups in all regions • Emphasizing compliance with insurance carrier regulations • Taking leadership in state supplier associations Dedicated to employee achievement, Shield HealthCare provides over 20,000 hours of ongoing employee training every year. We also support health care professionals and the caregiving community through educational in-services, nursing education days, webinars, educational materials, and more than 2,000 articles and videos featured in our vibrant, interactive online communities. For more information on joining our team, visit www.shieldhealthcare.com/careers.