Search for Broadband Technician roles in Andalusia, AL, with a full-time job type, requiring a high school diploma, offering dental insurance, and a salary range of $14.25 to $19.77 an hour.

Okay, I've searched for Broadband Technician roles in Andalusia, AL, focusing on full-time positions that require a high school diploma, provide dental insurance, and offer a salary range of $14.25 to$ 19.77 an hour. I have found 12 positions for you.

Broadband Technician

Andalusia, AL

Full Time

High School Diploma

$14.25+

$19.77-

Dental Insurance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Broadband Specialist I role at Mediacom Communications is fundamentally positioned to enhance customer satisfaction by ensuring the installation of cable television and broadband services is executed efficiently and in compliance with company standards. The core responsibilities include performing new connections and service changes, troubleshooting service issues, and providing high-quality customer interactions. Given the company’s emphasis on bridging the digital divide in smaller communities, the technician will face unique challenges such as varying installation environments and the need to adapt to diverse customer preferences. Successfully navigating these scenarios requires a hands-on understanding of cable technology and exceptional interpersonal skills to effectively communicate technical concepts to customers. This role not only demands technical competency with tools like field strength meters and consumer devices but also prioritizes customer service skills to enrich the customer experience. Candidates will be expected to work independently, showcasing problem-solving abilities in often unpredictable situations while adhering to safety and regulatory standards. Success in this role will likely involve meeting performance targets related to installation speed, service quality, and customer satisfaction, all of which contribute to Mediacom's operational goals.

Company Analysis:

Mediacom Communications occupies a significant space as the 5th largest cable operator in the U.S., particularly focused on smaller markets in the Midwest and Southeast, which positions it as a critical player in bridging connectivity gaps. This strategic role attracts employees who are passionate about community impact and digital accessibility, indicative of a mission-driven organization committed to innovation and growth. The company's culture appears to prioritize both customer-focused service and employee development, offering extensive training and advancement opportunities which can be advantageous for personal career growth within a supportive environment. The Broadband Specialist I position places the individual as a pivotal individual contributor representing the brand in customer homes, which involves high visibility and a direct impact on service reputation. With a value proposition centered around flexibility and authenticity, candidates should be well-aligned with Mediacom's mission, as their role contributes to the larger objective of enhancing digital services for underserved communities. Overall, those seeking to thrive in this role should resonate with the company's dedication to quality service and community impact, applying a collaborative spirit while driving technical excellence.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a technical issue while working with a customer. What was the problem, and how did you resolve it?
Describe a situation where you had to give difficult news to a customer. How did you handle it and what was the outcome?
Can you provide an example of when you had to adapt quickly to changes on the job? How did you handle the situation?
What experience do you have with hand tools and technical devices? How do you ensure you safely and effectively use these tools during installations?
How would you approach a scenario where a customer is dissatisfied with their service installation? What steps would you take to remedy the situation?
What methods do you use to ensure you stay updated with the latest technology in communications and broadband services?
Imagine you arrive at a customer's home for an installation and find that the area is not properly prepared. How would you proceed?
Why are you interested in working at Mediacom Communications specifically, and how do you think your skills can contribute to our mission?
How do you align with Mediacom's values of bridging the digital divide and serving smaller communities?
What aspects of our culture do you believe will support your success in the role of Broadband Specialist I?
What will be your strategy for ensuring you meet installation targets and customer satisfaction standards in the first six months?
What challenges do you foresee in this role based on the job description, and how would you address them?
What questions do you have for us about our training programs or opportunities for career advancement here at Mediacom?
How familiar are you with FCC regulations and company policies regarding customer installations?

Job Details

Overview Company

Broadband Specialist I

$14.25/h-$19.77/h

Mediacom Communications

2 months ago

Highlight

OnsiteFull-timeEntry

Summary

Mediacom Communications is seeking a Broadband Specialist I (Field Technician) to join their team in Andalusia, AL. The role involves new installations of cable television and broadband services, representing Mediacom to customers.

About the Role

As a Broadband Specialist I, you will focus on new installations of cable television and broadband services, perform service changes, and handle customer requests. Responsibilities include making customer drop installations, performing new connects and disconnects, analyzing picture quality, using CATV hand and power tools, and driving company vehicles. You will also generate additional revenue through effective sales techniques and ensure compliance with applicable codes and company procedures.

About You

Required:

High school diploma or GED.
Valid driver’s license with a satisfactory driving record.
General level of mechanical and consumer devices knowledge.
Ability to interact and communicate with customers and co-workers.
Ability to work in high or tight spaces and in all weather conditions.
Ability to work flexible hours, including evenings, weekends, holidays, and overtime.

Benefits

Company provided vehicle and gas card.
Paid on the job training and opportunity to promote quickly.
Company provided tools, tablet, and phone.
Health, vision, and dental insurance.
Paid vacation, holidays, and flex paid time off.
401K with generous company match.
Pay increases through self-guided training.
Performance bonus potential.
Employee discounts on Mediacom services or reimbursement where services are not available.
Education Enrichment up to $5,000 per year for qualified employees.
Company provided uniforms and boots.
Employee Wellness Program.

Mediacom Communications

Mediacom Communications Corporation is the 5th largest cable operator in the U.S. serving over 1.3 million customers in smaller markets primarily in the Midwest and Southeast. Mediacom offers a wide array of information, communications and entertainment services to households and businesses, including video, high-speed data, phone, and home security and automation. Through Mediacom Business, the company provides innovative broadband solutions to commercial and public sector customers of all sizes, and sells advertising and production services under the OnMedia brand. More information about Mediacom is available at www.mediacomcable.com. For information on careers at Mediacom Communications Corporation visit mediacomcable.com/careers.

Andalusia, AL