Okay, I've searched for Broker & Small Group Representative roles in Minneapolis within the healthcare industry, requiring at least 3 years of experience, for full-time positions, and offering medical and dental benefits. I have found 57 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Broker & Small Group Representative at Delta Dental of Minnesota plays a vital role in managing small group sales and customer service. This position is fundamentally tasked with the acquisition and retention of new business while delivering high-quality support to brokers and small group administrators. Success in this role requires not only proficiency in the technical aspects of dental and vision products but also strong interpersonal skills, as a considerable portion of the workload involves direct communication with clients. The expectation for cross-sales of vision products alongside dental offerings indicates the need for a strategic mindset to identify opportunities for additional revenue streams, while the emphasis on proactive outreach for renewals reflects a commitment to maintaining and growing the business relationship. Performance will importantly hinge on establishing trust and rapport, achieving first-call resolutions, and managing a high volume of client interactions effectively. This role demands a detail-oriented self-starter who can navigate both customer needs and business systems seamlessly, given the reliance on CRM tools and internal collaboration with various departments.

Company Analysis:

Delta Dental of Minnesota stands out as a leading provider within the dental insurance sector, highlighting a significant market presence with over 4.5 million members. This position in the market reflects not just stability but also a commitment to growth, as evidenced by their dedication to ongoing professional development and engagement in their workplace. The company values ethics, professionalism, and exceptional customer service, suggesting a culture that prioritizes employee satisfaction and collaboration as foundational elements for strategic success. This environment would benefit individuals who are adaptable and keen on fostering relationships, both internally and externally. The organizational structure places the Broker & Small Group Representative in direct contact with different teams, hinting at a highly collaborative role where communication is key. The strategic aim of this position is twofold: it serves to enhance operational efficiency while also driving growth through effective sales initiatives, embedding the representative in the company's broader objectives of maintaining market leadership and promoting superior customer experiences.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully navigated a difficult customer service issue. What actions did you take, and what was the outcome?
• Describe a situation where you had to retain a dissatisfied client. What strategies did you employ to resolve their concerns?
• Can you discuss an example of how you identified a cross-selling opportunity and successfully executed it?
• How do you manage your time and prioritize tasks when handling multiple client requests simultaneously?
• What approach would you take to establish and maintain a relationship with a new broker?
• How do you ensure accuracy when implementing a new group account?
• What steps would you follow to address a broker's inquiry regarding plan changes or proposed rates?
• Imagine you are faced with a large influx of inquiries before a renewal period. How would you handle your workload and ensure timely responses?
• You learn that a competitor is offering lower rates. How do you communicate this information and retain your business?
• Why are you interested in working at Delta Dental of Minnesota specifically?
• How do the values you uphold align with Delta Dental's commitment to quality service?
• What do you believe differentiates Delta Dental's offerings from other providers in the market?
• What questions do you have about the team dynamics within the Sales and Account Management departments?
• How do you envision your role contributing to the overall objectives and growth strategies of Delta Dental?