Okay, I've searched for Business Analyst roles in Auburn Hills within the automotive industry, for full-time positions, requiring a Bachelor's Degree, and seeking candidates with CRM platform experience. I found 56 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Business Analyst at HTC Global Services is fundamentally about bridging communication between clients and internal teams to effectively manage escalated customer cases. This position is not merely reactive; it requires a proactive approach to problem-solving and the ability to navigate sensitive issues, reflecting the complex dynamics typical in customer relations, particularly in the automotive industry. Primary responsibilities encompass investigating concerns, documenting findings, and ensuring all stakeholders are aligned throughout the resolution process. This calls for strong collaborative skills, as the Business Analyst will work closely with dealer partners and various internal departments. Key skills and qualifications extend beyond basic customer service experience—candidates must demonstrate strong organizational ability, empathy, and exceptional communication skills under pressure. Familiarity with CRM tools is essential for efficiently tracking and managing interactions. Success in this role will look like consistently achieving positive outcomes for customers, demonstrated by their satisfaction and improved service efficiencies within the company.

Company Analysis:

HTC Global Services Inc. occupies a significant position in the information technology and business process services industry. With a foundation in consulting, design, and operations, the company is recognized as a partner of choice for organizations seeking to leverage innovative technology solutions. Its emphasis on emerging technologies like RPA, AI, and IoT indicates a forward-thinking approach aimed at future-proofing clients' businesses. The company culture appears to prioritize diversity, equity, and inclusion, which not only enhances employee satisfaction but also contributes to a robust client relationship ethos, vital for a role centered on customer relations. Given that this Business Analyst position deals directly with escalated customer cases, strong visibility with leadership and a chance to impact customer satisfaction and retention position this role as critical to HTC's mission. The organization seems to embody a growth-focused mindset—this hire represents a strategic initiative to deepen client trust and streamline complex interaction processes, directly tying into HTC's larger objective of maintaining long-term relationships and evolving with client needs.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a particularly challenging customer issue. How did you resolve it?
• Can you describe an instance where you had to collaborate with multiple departments to achieve a common goal?
• What strategies do you employ when handling escalated customer cases to ensure a positive outcome?
• How do you prioritize your tasks when managing multiple customer issues simultaneously?
• What experience do you have with CRM platforms, and how do you use them to improve customer relations?
• How would you approach a situation where a dealer partner disagrees with your proposed resolution to a customer issue?
• If faced with a recurring issue from customers, how would you identify and implement a long-term solution?
• Imagine you receive a complaint from an executive regarding unresolved customer issues. What steps would you take to address this situation efficiently?
• Why are you interested in working at HTC Global Services, and how does the company's mission resonate with your professional values?
• How do you think your experience in the automotive industry prepares you for this role?
• What advantages do you see in HTC’s approach to leveraging emerging technologies, and how would you contribute to this vision in your role?
• Can you provide an example of how embracing diversity in the workplace has positively impacted your work experience?
• What questions do you have about the team you would be working with or the clients you would be interacting with?
• What learning opportunities do you think are most important in your first few months in this position?