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Job Analysis:
The primary focus of the Business Analyst 3 - Service Now role at Kforce is to act as a bridge between business units and technical teams to enhance the functionality and effectiveness of ServiceNow platforms. This involves understanding the specific needs and challenges of various business lines such as ITSM and HRSD and translating those into clear, actionable user stories and functional specifications. Key responsibilities such as collaborating with developers, participating in backlog grooming, and conducting user acceptance testing (UAT) suggest a dynamic environment where the analyst must leverage both technical and interpersonal skills to facilitate problem-solving and project execution. Core skills required include proficiency in Agile methodologies, an understanding of ITIL frameworks, and the ability to document processes effectively. Success in this role will look like improved platform usage, streamlined workflows, and successful change management, all aimed at optimizing business processes while achieving measurable outcomes based on reports and data analysis. Candidates will need to navigate potential conflicts between business units and technical teams, requiring strong negotiation and communication skills to foster collaboration and drive shared goals.
Company Analysis:
Kforce operates as a solutions firm specializing in technology and professional staffing services aiding organizations in their digital transformation journeys. This places the company in a rapidly growing and competitive industry as businesses increasingly seek expertise to navigate technological advancements. Kforce's commitment to delivering tailored solutions suggests a culture that values adaptability, innovation, and strong partnerships with clients. Understanding this environment will be crucial for the Business Analyst role, as the individual will need to not only provide analytical expertise but also align closely with the company's mission of 'Great Results Through Strategic Partnership and Knowledge Sharing®.' The role is likely to involve significant collaboration across teams, indicating a proactive and communicative work culture. Positioned within an organization known for deploying skilled professionals, the Business Analyst will have visibility in facilitating major project undertakings, contributing directly to client satisfaction and operational success. This role aligns strategically with Kforce’s goals of optimizing service delivery and enhancing systems efficiency, pointing towards a long-term growth trajectory and reinforcing the importance of the analyst’s contributions to overall company objectives.