Okay, I've searched for full-time Business Analyst roles in Seattle within the eCommerce industry, requiring 0-3 years of experience and skills in SQL and data analysis. I have found 127 positions for you.

Sure. Here's the analysis:

Job Analysis:

This role of Experience Business Analyst within TikTok Shop's Global E-commerce Governance and Experience (GNE) team is fundamentally designed to harness customer experience data and transform it into actionable strategic insights that drive superior service quality and customer satisfaction. The core responsibility revolves around analyzing large datasets to identify performance trends, pain points, and growth opportunities along the end-to-end user journey. This requires not just technical acumen in SQL and data reporting, but also a strong capacity for storytelling—translating complex data into compelling narratives that influence cross-functional stakeholders including Product, Data Science, and Operations teams. The role demands a proactive, curious mindset comfortable with ambiguity and rapid change, emphasizing impact and collaboration in a fast-paced environment. Handling the design and automation of scalable reporting structures is crucial, enabling timely insights for ongoing business reviews. Success here means enabling data-driven decision-making across teams that accelerates innovation in the customer experience by simplifying workflows, introducing automation, and ultimately enhancing user loyalty on a global e-commerce platform. Early career candidates with analytical rigor, effective communication, and resourcefulness will thrive by rapidly developing ownership over cross-team data initiatives and demonstrating tangible improvements in service KPIs aligned with TikTok’s mission to build a trusted marketplace.

Company Analysis:

TikTok stands as a global leader in short-form video, renowned for its agile, innovation-driven culture and rapid market growth. It operates in a highly dynamic tech and e-commerce space where speed, creativity, and user engagement are paramount. The company’s core values of curiosity, humility, resilience, and an “Always Day 1” mindset foster an environment where learning and iteration are constant, making it ideal for candidates eager to grow within a flat, collaborative structure that encourages real impact rather than hierarchy. TikTok’s commitment to diversity and inclusion further underscores a culture valuing unique perspectives, which is vital for a role that requires cross-regional collaboration and global marketplace insight. The Experience Business Analyst role fits into the broader strategic ambition of transforming TikTok Shop into a best-in-class self-service marketplace, positioning the role as a growth-oriented and highly visible function that interacts with leadership and cross-functional teams to propel service innovation. For someone joining TikTok in this capacity, success hinges on adaptability, strong stakeholder management, and a passion for using data to innovate user experience within a company that prizes creativity and rapid scale.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to analyze complex data to influence a business strategy. How did you ensure your insights were understood and adopted?
• Behavioral: Describe a situation where you faced ambiguity or rapid change in a project. How did you adapt and deliver results?
• Behavioral: Give an example of how you collaborated cross-functionally to solve a challenging problem. What were the key factors in making this collaboration successful?
• Behavioral: Can you share an experience where you identified an opportunity to improve a process or workflow? How did you communicate and implement your recommendation?
• Technical: How would you approach designing a dashboard for ongoing customer experience monitoring? What metrics would you prioritize and why?
• Technical: Explain how you have used SQL or other data tools to analyze and extract actionable insights from large datasets.
• Technical: What methods or frameworks do you use to translate complex data into a compelling story for executive stakeholders?
• Technical: Have you ever built automated reporting tools? What challenges did you face and how did you overcome them?
• Situational: Imagine one of your cross-functional partners disagrees with your data interpretation and proposed initiative. How would you handle this conflict?
• Situational: If you notice a sudden dip in a key service quality metric, what steps would you take to investigate and address the issue?
• Situational: How would you prioritize multiple urgent requests from different teams for data analysis and reporting?
• Company Fit: What about TikTok’s mission and culture excites you most, and how do you see yourself contributing to that?
• Company Fit: How do you align your personal work style and values with TikTok’s emphasis on curiosity, resilience, and rapid iteration?
• Questions for Interviewer: How does the Experience Business Analyst role interact with other key teams within TikTok Shop’s ecosystem?
• Questions for Interviewer: What are some current strategic initiatives in the GNE team that this role would directly impact?
• Questions for Interviewer: How does TikTok support professional growth and continued learning for early-career analysts in fast-paced, ambiguous environments?